Cancellation, Refund, and Return Policies
CANCELING OR CHANGING AN ORDER
Changed your mind? If you would like to change or cancel an order – before order confirmation has been received - please contact us at elipaz1994ltd@gmail.com
- If your order has already been shipped, you will need to follow the same return process as stated below
- If your item has been personalized/engraved, you will receive a refund of less than 30% of your purchase price
To be eligible for a refund, your item must be unused and in the same condition that you receive it. You will have up to 2 days to return your item for a full refund (less any shipping fees). Please contact us for a return authorization number BEFORE returning items. Do NOT return items to our shipping address. Please reach out to elipaz1994ltd@gmail.com for return information.
You may return the item up to 2 days after purchase for exchange or credit only. To be eligible for a credit or exchange, your item must be unused and in the same condition that you receive it.
Refund and cancellation
Cancellation of the transaction will be made in accordance with the provisions of the Consumer Protection Regulation (Cancellation of Transaction, 5771-2010) and in accordance with the provisions of the Consumer Protection Law, 5741-1981.
REFUNDS
Returns are processed within 2 business days. Once we receive your item and have verified its condition, you will receive a notification of receipt and will be issued a refund through the identical method paid. Please allow up to 2 business days for refunds/credits to be processed.
Please note:
- If your item is personalized / engraved, you will receive a refund of less than 30% of your purchase price.
- EXPEDITED shipping fees are NOT refundable
- If you received a FREE gift with purchase, it will need to be returned in order to receive your refund
- Refunds are issued up to 2 days after purchase
MISSING OR DAMAGED ITEMS
If a package or item delivered to you arrives damaged or does not arrive as tracking indicates, please e-mail or call us immediately. Please retain all packing materials. Claims for missing or damaged items must be reported immediately.
Once you complete your order, your jewelry will be packaged and wrapped carefully for shipment. Each item will come complete with an anti-tarnish square and will be presented in a gorgeous gift bag, enclosed in an elegant gift box.
Items are packaged and sent out within 3 business days of each completed transaction. For personalized items, please allow up to 2 days for processes. For all purchases, each package is assigned a tracking number which will be added to your order, and will allow you to track your purchase!
Product replacement
• Switch product by invoice in just 2 days. Refunds will be legally given within 2 business days only, over a purchase amount of 320 ₪(100$), refunds will be given according to the payment method the customer paid. For cancellation of a transaction, 5% or 100 NIS(30$) of the transaction value will be deducted according to the lowest of them.
• The credit is personal and not transferable or for sale.
• Replace an item with its value at replacement.
Cancel reservation
1. As a general rule, the customer may cancel the transaction * subject to and in accordance with the provisions of the Consumer Protection Law 1981 (hereinafter: http://www.consumers.org.il/category/deal-annulment-regulations)
2. You can cancel a product purchase 2 days after receiving the product, cancellation will only be done by sending a written and/or fax and/or e-mail directly to the store.
3. In case of cancellation of the transaction, the customer will be charged a rate of 5% but not more than NIS 100, in accordance with the law.
4. If the product is provided to the customer, the customer must return the product to the store itself. It is agreed that the customer will return the product in its packaging, complete and without damage and/or damage and/or defect of any kind.
5 It is agreed between the parties that the customer will be charged a full fee for shipping charges if the product has already been shipped to the customer.
6. The store may cancel any or all or part of the transaction in the following cases:
6.1 There was a misconception, whether in the price of the product or in the description of the product.
6.2 In the case of force majeure, war action, hostility, terrorism, and/or anything that would prevent the continued proper sale.
7. A notice of cancellation will be delivered to buyers by telephone and/or e-mail to the address indicated on the registration page.
8. In the event that the product is out of stock after an order has been placed, the store may cancel the sale and/or offer an equivalent alternative product. Notice of such cancellation shall be made in writing or by telephone.
* Cases where a transaction cannot be canceled: http://www.consumers.org.il/category/cases-for-no-annulment-rights